We sell professional services, not goods. This page sets out plainly when a fee has been earned and when your money comes back.
Last updated 26 September 2026.
We provide professional services, not goods, so there is nothing to return. What matters instead is when a fee has been earned and when it has not.
If something has gone wrong, call us first
Almost every refund question is settled in one telephone call. Dover desk 302-505-1459.
| When you tell us | What happens |
|---|---|
| 24 hours or more before | We move it to a time that suits you, or refund your deposit in full. Your choice. |
| Inside 24 hours | The travel and convenience portion is retained, because the slot can no longer be resold. The statutory notarial fee is not charged, as no act was performed. |
| No-show | If nobody is available at the address at the booked time we wait 15 minutes, then treat it as a no-show. The deposit is retained. |
| Remote session, 24 hours or more before | Refunded in full. |
| Remote session, inside 24 hours | The session fee is retained. The statutory notarial fee is not charged. |
| We cancel | Refunded in full, always — including the travel portion. If weather, illness or a scheduling failure on our side means we cannot attend, you are not out of pocket. |
A notary is obliged to refuse in certain circumstances, and is not permitted to proceed simply because the signer would prefer it. We must decline where:
Where that happens, the travel fee still applies, because the visit was made — but you are never charged the notarial fee for an act we did not perform. We will tell you exactly what was missing so the appointment can be completed on a second visit.
This is not a judgement about you
A refusal protects you as much as it protects us. A notarization performed improperly can be challenged later, at a far worse moment than a rescheduled appointment.
Apostille, authentication, good standing, vital record and entity filings all carry fees set by the State of Delaware or a federal agency. We pass these through at cost and itemised separately from our own fee.
Once a government fee has been paid to the State, it is gone. Delaware does not refund a filing or expedite fee because a document was later rejected, because a deadline was missed, or because you changed your mind. We cannot refund what we no longer hold.
Our own service fee is a separate question, and is dealt with under “When we refund in full” below.
Our $49 Corporate Status Verification is non-refundable once initiated. The work — searching the record and reporting what it shows — is performed whatever the answer turns out to be.
A result showing that an entity is not in good standing is not a failed service. It is the service working: it is precisely the finding that stops you spending several hundred dollars on a filing the State would have rejected. Such a result pauses your order rather than cancelling it, and any fees you have paid toward the wider order stay on account until the entity is restored.
We guarantee the quality of our own work: that your document is eligible before we submit it, that it is presented correctly, and that it is tracked and returned to you.
We cannot guarantee how a foreign government, consulate, university or employer will treat a document once it is apostilled. Requirements differ by country and change without notice. Where a receiving body imposes a requirement that was not knowable when we filed, that is not a defect in our service — but tell us, and we will help you work out what is now needed.
If we got it wrong — submitted to the wrong office, named the wrong destination country, or missed something we should have caught on review — we correct it at our own cost, including the state fee for the corrected filing.
| When you cancel | What happens |
|---|---|
| Before we file the change of agent | Refunded in full. |
| After the change of agent is filed | The annual fee is not refundable. The appointment has been made, the filing fee spent, and our year of representation has begun. |
| You move to another agent mid-year | We will not obstruct the transfer and will forward anything that arrives for you in the meantime, but the annual fee already paid is not refunded pro rata. |
| We resign as your agent | Refunded pro rata for the unused months. |
Nothing here affects our statutory duty to forward documents served on us while we remain your agent of record.
Without argument, and without you having to press us:
Refunds go back to the original payment method, normally within five business days. Where a surcharge was applied to a credit card payment, it is refunded in the same proportion as the amount it was calculated on.
Telephone or email, whichever is quicker for you. Tell us the booking reference or invoice number, the date, and what went wrong. You do not need to put it formally.
| Route | Details |
|---|---|
| Telephone | Dover desk 302-505-1459 · Millsboro 302-316-3926 |
| notary@delawaremobilesignings.com | |
| Our response | We acknowledge within one business day and resolve within five. |
Please contact us first. We would rather refund you directly and immediately than have the question settled slowly by two banks. A dispute helps nobody: it costs us a fee whether or not it succeeds, and it delays your money by weeks.
If a charge is disputed, we respond with the records we keep of every order:
Why we keep all of that
Not to win arguments. We keep it so that a genuine mistake of ours can be found and fixed quickly — and so that an honest misunderstanding can be answered with a record rather than a recollection.
These terms sit alongside our notary fees and service terms and our privacy policy. Delaware notarial practice is governed by 29 Del. C. ch. 43.
